All items are shipped with UPS unless specified by the customer. Items ordered by 2 pm PST will be packaged and shipped the same day using the customers preferred shipping method.

*Delivery of items is available free of charge within the immediate Tri-Cities, WA area.*

Items may also be picked up from J & M Designs M - Sa between 9 am and 6 pm with appointment only.

Returns will be accepted up until 90 days of original purchase. If an item is received damaged, a refund will be issued upon return of the damaged product or J & M Designs will pay for return shipping to repair the item, providing the customer contacts J & M Designs within 90 business days of receipt. Returns will not be accepted unless an item is damaged, was not properly sized (jewelry) or product is missing (gift baskets).

Please note that J & M Designs is not responsible for regular wear and tear of jewelry items, however we are more than happy to repair connector pieces or clasps within the 90 day period.

Please contact us at 509-312-9352 or email us at mevans@jandmdesigns4u.com for more information, questions or if you have an issue with a product.